This page sets out the legal framework that governs your use of ziayogel, including how we handle your account data, what falls within our policy scope, and the steps available to you when something needs to be reviewed or corrected. Access to ziayogel depends on local law and is available only in eligible regions where permitted.
Kebijakan berbasis yurisdiksi lokal
Hak akun tercantum di sini
Kontak dukungan tersedia
GoPay, Bank Transfer, QRIS tercakup dalam kebijakan transaksi
POSISI KEBIJAKAN KAMI
Bagaimana Ziayogel Menerapkan Kebijakan Ini
Our legal terms apply to every session, transaction and account action carried out through ziayogel. Whether you are processing a Bank Transfer, scanning QRIS, or topping up via GoPay, each transaction falls under the conditions described in this policy. We do not apply different standards depending on which payment channel you use — the same account rules and data handling apply across all of them. Availability of this platform depends on local law in Indonesia. We make no claim that access is permitted in every region, and we do not override local regulatory requirements. Where a conflict arises between our platform terms and a local legal obligation, the local obligation takes precedence. We update these terms when operational requirements or applicable law requires it. The current version is always what you see on this page — there is no separate archive you need to search. If a material change is made, we will notify you through your registered account. Continued use of the platform after a notified update means you have read and accepted the revised terms. If you have questions about a specific clause, our support team is the right place to start.
GoPay
Transactions via GoPay are subject to the same account verification and data-handling terms as all other payment channels on ziayogel.
Bank Transfer
Bank Transfer activity is logged in your account history and is governed by the transaction records and retention policy described on this page.
QRIS
QRIS payments are processed through the same account wallet framework. The amount settled is reflected in your account dashboard after the transaction is confirmed.
RUANG LINGKUP BERLAKUNYA
Apa yang Tercakup dan Tidak Tercakup dalam Kebijakan Ini
Not every element of your experience on ziayogel falls under the same policy clause. Understanding the scope helps you know where to look when a question comes up. Account access, in-platform transactions, and the content we host are all covered directly. Third-party services connected to your account — such as your GoPay wallet provider or your bank — operate under their own separate terms and are not governed by this page. We describe what we control; we do not extend our policy to services outside our platform.
Akses Akun
Login, session activity, account settings and the verification steps shown during registration are all within scope. Any action taken through your authenticated account is covered by these terms.
Transaksi di Platform
Deposits and withdrawals processed through your ziayogel wallet — whether via GoPay, QRIS or Bank Transfer — fall within our transaction policy. Records are kept in your account history.
Konten Situs
Game content hosted from our studio partners, including titles from Pragmatic Play, CQ9 and Joker, is covered by our content policy. We make titles available where local law permits.
Layanan Pihak Ketiga
Your bank, e-wallet provider and mobile network are not parties to this policy. Their own terms govern the portion of a transaction that takes place on their infrastructure, not ours.
HAK DAN TINDAKAN ANDA
Langkah yang Bisa Anda Ambil Berdasarkan Kebijakan Ini
Your account gives you direct access to several practical actions without needing to contact support first. Transaction records — every GoPay top-up, Bank Transfer and QRIS settlement — are visible in your account dashboard after login. If you notice a discrepancy, you can raise it from the same dashboard by using the transaction detail view and selecting the query option shown there. Account details such as your registered name, contact address and linked payment method can be reviewed from your profile settings page. Corrections that require identity verification will display the required steps inline — follow the fields and document instructions shown at that point. For matters that cannot be resolved through the account interface — a question about a specific policy clause, a data handling concern, or a request to close your account — our support team handles these directly. Contact details are in the Support section below. We aim to acknowledge every policy-related request and respond with the relevant policy clause or account action available to you.
Tinjau Riwayat Transaksi
Your full transaction log — including all payment channel entries — is in your account dashboard. Open it after login to see every settled amount and its status.
Koreksi Detail Akun
Profile corrections are handled from your account settings page. Where identity documents are required, the upload fields and instructions are shown inline at that step.
Ajukan Pertanyaan Kebijakan
If a clause on this page is unclear or you need clarification on how it applies to your account, contact support with the specific section in question. We will point to the applicable clause.
Minta Penutupan Akun
Account closure requests are handled by our support team, not through a self-service toggle. Raise the request through the contact path below and we will walk you through the steps involved.
JALUR KONTAK KEBIJAKAN
Hubungi Kami untuk Pertanyaan Legal
Policy questions that go beyond what this page covers can be directed to our support team through any of the channels below. When you reach out, include your account ID and the specific section or transaction you are asking about so we can respond with the right detail rather than a generic answer.
Live Chat
Open the live chat widget from your account page to raise a policy question in real time. This is the fastest route for account-specific queries.
Email Dukungan
For written policy requests — including data handling concerns or account closure — send an email to our support address shown in your account settings after login.
Pusat Bantuan
Our help centre contains a section on account policy and terms. Search by keyword or browse by category to find the clause or procedure relevant to your situation.
PENANGANAN DATA DAN KEAMANAN
Cara Kami Mengelola Data, Cookie, dan Keamanan Akun
Understanding how your data is handled is part of how we build an account you can use with confidence. We collect only what is needed to operate your account and process your transactions. No data is shared with third parties outside the scope of completing a payment or meeting a legal obligation that applies to us in your eligible region.
Penanganan Data
Account data — your registered details, session history and transaction records — is retained for the period required by applicable law. You can request a summary of what we hold by contacting support with your account ID.
Cookie dan Sesi
We use session cookies to keep your account logged in and preference cookies to remember your last visited game category. You can manage cookie preferences from your browser settings at any time.
Keamanan Akun
Your account is protected by credential verification at login. If you suspect unauthorised access, use the account recovery option on the login page immediately and then contact support to flag the incident.
Retensi dan Penghapusan
When an account is closed, data is retained only for the period mandated by local law. Requests to understand the specific retention period for your account can be submitted to support in writing.
PERTANYAAN UMUM KEBIJAKAN
Pertanyaan yang Sering Diajukan tentang Kebijakan Legal
These are the policy questions we hear most often. If your question is not listed here, the support channels in the section above are the right next step.
Does this legal policy apply to my GoPay and QRIS transactions?
Yes. Every transaction processed through your ziayogel account — including GoPay top-ups, QRIS payments and Bank Transfer activity — is governed by the transaction terms in this policy. Records of each transaction are visible in your account dashboard after login.
How do I find out what personal data ziayogel holds about my account?
Contact our support team with your account ID and a written request for a data summary. We will identify what data categories are held and the basis on which they are retained, in line with applicable local law for your eligible region.
Can I correct the details registered on my account?
Yes. Open your account settings page after login to review registered details. Corrections that require identity document verification will display the required upload fields inline. For changes that cannot be made through the interface, contact support directly.
What happens to my data if I close my account?
After a closure request is processed, we retain your data only for the period required by local law in your eligible region. You can ask support for the specific retention period applicable to your account. We do not keep data beyond what local obligations require.
Does ziayogel share my account data with third-party payment providers?
We share only the data necessary to complete a transaction with the relevant payment channel — for example, the amount and account reference needed to settle a Bank Transfer. We do not sell account data or share it for marketing purposes outside the platform.
How will I know if these legal terms change?
If we make a material change to these terms, we notify you through your registered account before the change takes effect. The current version is always what appears on this page. Continued use of the platform after a notified update indicates acceptance of the revised terms.
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