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This Privacy Policy sets out what data ziayogel collects when you open an account, how we use it, and the choices available to you at any time. Access and data handling depend on local law and are available where local law permits in Indonesia.
When you create an account with ziayogel, we collect the information you submit directly — your name, contact details, and the payment method you choose to link, whether that is GoPay, Bank Transfer, or QRIS. This data lets us verify your account, process wallet transactions, and send you relevant account communications. We also collect session data generated during your visit: device type, browser, pages opened, and interaction events. This helps us keep the platform working correctly on mobile and desktop. We do not sell your personal data to third parties. We share data only where it is necessary to process your payment through the payment rails you select or where we are required to do so by applicable law. Retention periods follow what is required under Indonesian data regulations; we do not keep data beyond what the account and legal obligations demand. If you close your account, we handle your data according to the retention schedule shown in your account settings. Any payment context chips displayed in your account — such as GoPay balance status or Bank Transfer reference codes — are processed solely to complete your transaction, not stored for marketing purposes.
GoPay transaction references are processed to complete your deposit or withdrawal. We do not store GoPay wallet credentials beyond the session.
Bank Transfer records are kept for transaction reconciliation as required by applicable Indonesian financial regulations.
QRIS scan data is used only to process the payment you initiate. No QRIS code history is retained for marketing or profiling.
This policy applies specifically to your use of ziayogel's platform under the conditions set out below. Understanding what falls inside and outside the scope helps you know when this policy protects you and when a third party's own terms apply instead.
Data collected when you log in, update your profile, or change your password is fully within this policy's scope. We hold and process that data according to the rules described here.
Payment data tied to GoPay, Bank Transfer, and QRIS moves through the payment rail you select. The payment provider's own privacy terms govern what they record on their side.
Game titles and studio content from providers such as Pragmatic Play or Spadegaming are delivered through their own systems. We apply this policy to how we log your activity; the studios do not receive your personal account data.
Links or embedded tools from outside our platform — such as an external verification service — operate under their own policies. We are not responsible for data practices on those external services.
You have real, actionable choices over the data we hold. The most direct route is through your account dashboard, where you can review the profile information on file, update contact details, and check the payment methods currently linked. If you believe something is recorded incorrectly — a wrong email address, an outdated phone number — the correction process starts in the account settings page under your profile tab. For questions that go beyond a self-service update, our support team handles data enquiries submitted through the contact form in the Help section. We aim to respond within the period required under applicable Indonesian regulations. You can also request that we tell you exactly what data categories we hold for your account. If you want to close your account and request data deletion, that option is available from the same Help section — we will confirm receipt and follow the retention rules outlined in our policy before completing the request.
Open the account dashboard after login to see the profile fields and payment methods we currently hold for you. Each field shows the value we have on record.
Edit your name, email, or phone number directly from the profile tab in account settings. The update takes effect immediately and is reflected in future communications.
Submit a data enquiry through the Help section contact form. State your account email so we can locate the correct record and respond within the regulatory timeframe.
The account closure and data deletion request is in the Help section. We confirm receipt, apply the required retention window, then remove the data categories we are not legally obliged to keep.
If you have a question about this Privacy Policy that your account dashboard does not answer, the channels below connect you directly to our team. Include your registered account email in any message so we can locate your record without delay.
The contact form inside the Help section is the primary route for data and privacy enquiries. We respond according to the schedule required under applicable Indonesian regulations.
Live chat is available from the support icon in the bottom corner of the platform. Use it for quick account questions; for formal data requests, the contact form creates a written record.
You can also reach our data team by email at the address listed in the Help section. Please include your account identifier and a clear description of your request.
Protecting your account data is part of how ziayogel keeps the platform usable and reliable. We apply access controls so that only the systems that need your data to process a transaction or verify an account can reach it. Cookies on the platform serve session management and performance measurement; you can adjust cookie preferences through the settings available in your browser. We do not use cookies to build advertising profiles for third parties. Account security practices — such as password hashing and session expiry — are applied by default; you do not need to turn them on. Data stored for account and transaction purposes is kept only for as long as required by our policy and applicable Indonesian law. To request a change to your stored data or ask about retention timelines, contact us through the Help section form.
We use cookies for session continuity and basic performance measurement. No third-party advertising cookies are placed without your awareness. Adjust preferences in your browser settings at any time.
Passwords are stored in hashed form and sessions expire after inactivity. These controls are on by default for every account — no manual activation needed on your part.
We keep account and transaction data for the period required under applicable Indonesian regulations. When the retention window closes, data is removed from active systems according to our internal schedule.
For any data handling concern — retention, correction, or deletion — the Help section contact form is the correct route. Include your account email and the specific request so we can act without delay.
The questions below cover what we hear most from account holders about how we handle personal data, payment information, and account records under this policy.
We collect the details you submit during registration — name, email, phone number, and any payment method you link, such as GoPay or Bank Transfer. We also collect session data like device type and pages visited so the platform functions correctly on your device.
We share your data only where it is necessary to process a payment through the rail you select — GoPay, Bank Transfer, or QRIS — or where Indonesian law requires disclosure. We do not sell personal data to advertisers or unrelated third parties.
Retention periods follow what applicable Indonesian regulations require. After account closure we apply the mandatory retention window, then remove the data categories we are not legally obliged to keep. The specific schedule is visible in the Help section.
Open your account dashboard after login and go to the profile tab in account settings. You can update your email, phone number, or contact details directly from there. The correction takes effect immediately for future account communications.
Submit a request through the Help section contact form. Include your registered account email so we can locate the correct record. We will confirm receipt and respond within the timeframe required under applicable Indonesian data regulations.
We apply this policy to the transaction records we hold on our side. GoPay and QRIS also process data under their own privacy terms. For anything on their side of the transaction, check the relevant payment provider's policy directly.